Adding Business Value as a Staff / Support Manager

Previous Title: Creating Business Value Through a Support Function

    

Who is it for?

Managers in staff/support functions such as finance, legal, security, IT, HR, facilities, who want to better partner with line management to add value through their function to line activities.

What business issues will we address?

Support functions often get sidelined in strategic decisions because senior management and line management colleagues see them as overly focused on the technicalities of their function and not aware or concerned enough about the core operations of the business, and the competitive realities. This workshop helps you develop your business understanding and ability to speak the language of senior and line managers, and spot your opportunity to add value through your function.

What will I be able to do after participating?

You will be better able to:

• Discuss the business value chain and how/where your function adds value
• Express your ideas in business terms and communicate beyond the technical jargon of your speciality
• Know who to influence, and how to influence them
• Balance the needs of your local line managers with the requirements of your functional head at HQ
• Manage your team professionally
• Manage your career and manage yourself