Leading Your Organization for Customer Focus: How to Get Your Customers to Recommend You

Previous Title: Leading Customer Focus

    

Who is it for?

Managers of employees in customer-facing roles, managers who are responsible for customer focus across the organization and managers who need to make their support functions more customer-focused.

What business issues will we address?

This workshop helps you manage the broad-scale change needed to build a true customer-centric culture and customer-focused organization. 

What will I be able to do after participating?

You will be better able to:

• Create a concrete implementation plan toward becoming a more customer-focused company
• Articulate your customer value proposition in a way others can understand and act on
• Implement new processes or adjust existing processes that deliver value to your customers
• Manage internal services to support customer-facing roles