Managing Conflict

Previous Title: Conflict Management

    

Who is it for?

Managers who regularly need to resolve conflicts, either within their own teams, or in cross-functional relationships with teams whose collaboration they need to get the job done.

What business issues will we address?

Some conflict is good because it can lead to better ideas and business solutions. A lot of conflict that happens in companies, if unresolved, blocks collaboration, and ability to implement strategy and create value. Lost potential value, even if not on the balance sheet, is costing your company! Managing Conflict provides you with the tools to face and resolve conflicts in a win-win manner.

What will I be able to do after participating?

You will be better able to:

• Accept conflict as part of oranisational life and discover its constructive potential
• Create an environment for safe and respectful handling of conflict
• Face and handle conflicts assertively, and with greater confidence, leveraging your own strengths
• Get to the underlying, unexpressed issues in a conflict
• Manage emotions- yours and those of others