Managing Outsourcing

    

Who is it for?

Managers who need to maintain tight control over suppliers of goods & services including - partners and outside suppliers, vendors, consultants, subcontractors, free-lancers and dealers. As a manager you use these suppliers to make your team, department or unit strategy gets implemented. [Note: this is not a workshop for Purchasing Managers who need to manage overall costs and contracts]

What business issues will we address?

You will learn about the issues surrounding the management of vendors, sub-contractors, distributors, and both internally and externally outsourced activities that are all vital to the success of your business unit or department. You will learn how to set up workable arrangements that satisfy the need for high service levels at an acceptable cost.

What will I be able to do after participating?

You will be better able to

• Choose the most suitable providers of goods & services
• Set up efficient sub-contracting agreements, negotiate the terms
• Manage internally-provided services through formal SLA’s
• Communicate and collaborate to get the best out of your providers
• Motivate and manage the performance of your providers