Net Promoter ® Customer Loyalty Certification Course

    

Who is it for?

The certification is designed for business leaders responsible for driving customer loyalty initiatives to increase organic growth, retention, and word-of-mouth referrals.Consider attending if you are an executive sponsor, core team member or departmental change leader using or considering Net Promoter as part of your customer experience program.

What business issues will we address?

Net Promoter is an innovative approach for determining the value of customer relationships using a simple and radical question: “How likely is it that you would recommend us to a friend or colleague?” Developed by authors Fred Reichheld of Bain & Company and Dr. Laura Brooks of Satmetrix, the approach has gained widespread adoption among leading companies worldwide. It allows companies to track Promoters and Detractors within their customer base and drive improvements in customer experience to increase loyalty and business performance.This certification workshop provides the critical knowledge and skills you need to prepare for successful implementation of customer experience programs. The curriculum highlights best practices for using Net Promoter in a variety of operating environments.

What will I be able to do after participating?

Be recognized as an NPS® expert.  After completing the 3-day certification workshop, participants can join a growing network of Certified Net Promoter Associates worldwide who have successfully passed the certification examination covering all core elements of the Net Promoter Discipline. Satmetrix and the Satmetrix logo are registered trademarks of Satmetrix Systems, Inc. Net Promoter, NPS, and Net Promoter Scoreare trademarks of Satmetrix Systems, Inc., Bain & Company, and Fred Reichheld.