Workshop: Strategy, Processes and Metrics

Planning Strategy, Processes and Metrics

Aligning IT Strategy and Corporate Business Strategy

Level(s): U / S

Significant corporate money is spent on IT but CEOs and top business leaders are often unsure about how this fits within the corporate strategy and whether it provides the best business return for the money spent. How do you align the priorities of the IT organization with corporate priorities?

Aligning IT Strategy and Corporate Business Strategy training info

Business Performance Management: Measuring and Managing Value Creation

Level(s): U / S

Your business needs to track and manage its performance, but how? You want to focus people on performance and reward them for it. How do you make that work?

Business Performance Management: Measuring and Managing Value Creation training info

Business Process Alignment for Strategy Implementation

Level(s): M / U

Company processes can either make life better for people – helping them implement the strategy, serve the customer, comply with financial and legal requirements – or they can be a huge obstacle to getting things done. How can you design and implement the best processes for your organization?

Business Process Management and Business Process Mapping for Strategy Implementation training info

Business Strategy for Managers

Level(s): M

How do you contribute value to your company, and how can you raise your profile as a manager? A key prerequisite is a solid understanding of strategy. Better strategic thinking leads to better evaluation of opportunities, smarter allocation of resources, and higher chances of creating value.

Business Strategy: strategic thinking and decision making training info

Managing Performance in Public Organizations and International Institutions

Level(s): S / U

Now more than ever, national governments and international institutions such as the EU, the UN and others like OECD, NATO, Eurocontrol, COE, etc., are required to enhance the performance of their Agencies and other Public Bodies which operate under their aegis. Agency CEOs share the same objective and must achieve greater efficiency and value for money in the provision of public services.

Citizens' service delivery expectations have also increased, both as beneficiaries and as taxpayers or funding providers. Those responsible for the executive and non-executive management of Public Organizations and Agencies are therefore under greater pressure to improve organizational performance and achieve ongoing efficiency enhancements.

To date, many governments, cross-border institutions and agency bosses have lacked an integrated or agreed framework for managing the performance of Agencies, Bodies or other third party service providers. More particularly ‘information asymmetries' have meant that it has been difficult to identify performance indicators or the metrics which are necessary to ensure the effective management of such organisations. Obvious questions therefore arise in areas relating to governance, funding, value-for-money and service to citizens.

This new workshop is organized in collaboration with the UCD Michael Smurfit Graduate Business School and RA Consulting. It is a practically based workshop that provides an in-depth understanding of the increasing focus on performance and its criticality within a public service context. There is a particular emphasis on the development of KPIs and ‘performance contracts' for managing Public Organizations and International Institutions.