Global competition. Declining energy resources. A growing environmental concern. Changing regulations. Regional and global competitors. An ageing workforce. Finding money for new technology. All of these threaten the stability of energy utilities in Europe and across the developed world.

Energy utilities are proud of the reliable services they deliver. But today, they face a mountain of challenges that threaten their stability and their existence. Can they invent a new business model for a competitive world? Can they generate energy without destroying the environment? Can they be profitable and comply with new regulations? And, can they turn customer interactions into profitable relationships?

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