Executive Summary: Adapting to the New Realities of the Telecom Service Industry

As a technology-based industry, the telecommunication service business has lived for the last 140 years in a constantly changing world. Given the changes ahead, some telecom stars will fade, but others will have new opportunities to shine.

The world telecom services market is estimated at US$ 1,372 billion worldwide for 2008. It is expected to grow to US$ 1,418 billion in 2009. That is a 3.4% increase. But, it is far from the 8% growth rate of the early 2000s. The telecom service industry as we know it is gradually coming to a state of maturity.

Slowly but surely, we are now entering the era of a Customer-centric service based evolution. Welcome to the era of the “Service Provider 2.0”.