Several global trends are making an impact on the banking industry: a tighter macro-economic and regulatory environment; increasing competition; more demands from clients; and the challenge of retaining and developing talented employees. The workshops below address these and other survival issues for banks. Select a workshop, choose a convenient date and location and register today. An MCE client services representative will contact you with advice on the best options for travel and accommodation.
MCE also offers fully customized services for your organization. For an overview of the services and topics we provide, click here.
Senior Management Workshops
Since the economic crisis, customers have diminished trust in their banks, and banks have seen a high level of customer attrition. A recent study shows that still more customers are planning to change their banks. The top reasons customers give for leaving their banks are: 1) dissatisfaction with the service they receive, especially person-to-person service and 2) dissatisfaction with fee increases with no visible improvement in products or services.
Can you win your customers back with the systems, processes, skill levels and habitual behaviours currently existing in your front service operations? “Good enough” is probably no longer good enough. Read more